Last updated: July 9, 2026
Janani Express ("we", "us", "our", or "the Company") provides courier and parcel delivery services across all 64 districts of Bangladesh. This Privacy Policy explains what information we collect from our customers, why we collect it, how we protect it, and the choices you have regarding your information. By booking a parcel with us, you agree to the practices described in this policy.
Since our parcels are booked in person at our physical booking offices, we collect information directly from you and from the details you provide about the parcel and its recipient. This includes:
Sender's name — to identify who is booking the parcel.
Sender's mobile number — to contact you regarding your booking and for OTP verification where required.
Sender's address — to record the pickup or origin location of the parcel.
Receiver's name — to ensure the parcel is delivered to the correct person.
Receiver's mobile number — to coordinate delivery and notify the receiver.
Receiver's delivery address — to deliver the parcel to the correct destination.
Parcel details — including the type, weight, declared value, and description of the parcel's contents, which we use for pricing, handling, and safety purposes.
National ID (NID) or other government-issued identification — we may request this only for sensitive, high-value, restricted, or legally regulated shipments where identification is necessary or required by law.
Business information — such as a business or trade name, when the sender or receiver is booking on behalf of a business.
We use the information collected above to:
Process and complete your parcel booking.
Carry out delivery operations, including pickup, transit, and final delivery of your parcel.
Communicate with you about your booking, including updates, confirmations, and delivery notifications.
Provide shipment tracking information.
Verify identity when required for sensitive, high-value, or restricted shipments.
Prevent fraud and misuse of our services.
Comply with applicable legal and regulatory requirements in Bangladesh.
Respond to customer support requests and inquiries.
To verify your identity and secure your booking, we may send a One-Time Password (OTP) to your registered mobile number via SMS. These messages are delivered using trusted third-party SMS gateway providers. These providers only receive the minimum information necessary to deliver the SMS — such as your mobile number and the OTP message itself — and are not authorized to use this information for any other purpose.
Customer information is securely stored on cloud infrastructure hosted by DigitalOcean. Our applications, databases, APIs, and servers are hosted on secure cloud servers. We implement appropriate technical and organizational security measures — such as access controls and secure system design — to protect customer information from unauthorized access, alteration, disclosure, or loss. While we take reasonable steps to secure your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We do not sell, rent, or trade your personal information to any third party.
We do not share your information with third-party delivery companies, because every stage of the delivery process — from pickup to final delivery — is carried out by our own employees, branches, vehicles, and transportation network.
We may share your information only when required by law, in response to a valid request from a government authority, or as part of a legal proceeding.
We retain customer information only for as long as necessary to fulfill the purposes described in this policy, including operational needs, accounting and tax requirements, dispute resolution, and compliance with applicable legal and regulatory obligations. Once information is no longer needed for these purposes, we take reasonable steps to remove or securely dispose of it.
You have the right to:
Request correction of inaccurate or outdated information.
Update your contact details with us.
Request information regarding the personal data we hold about you, where legally applicable.
To exercise any of these rights, please contact us using the details provided below.
Our website does not use tracking or advertising cookies. We only use cookies that are strictly necessary for the essential functionality of the website, such as enabling core features to work correctly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page along with a revised "Last updated" date. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us: